SoftwareDirect Shipping

Order Fulfillment and Shipping

Orders placed before 10 a.m. SGT Monday-Friday will ship same day. Orders placed after 10 a.m. SGT Monday-Thursday will ship next day. Orders placed after 10 a.m. SGT Friday will ship Monday. Orders placed on a holiday will ship the following business day. Once your order ships we will send you an email with update of your delivery. You can check your order status at any time in Your Account.

Shipping Carriers:

Orders are shipped via SoftwareDirect own fleet but we may use LaLaMove, GrabMove or other freight carrier at our discretion. We may also use any available service to ship orders if delivery time is not negatively affected (example: A customer who is located near our warehouse orders an item via 2nd day shipping but it is shipped via ground because it will take 2 days or less for the ground package to arrive.)

  • Self-Collection (By Appointment Only) - Free
  • Standard (2-3 Days) - S$20/-
  • Expedited (Same Day) - S$50/-

Shipping Rates:

We charge flat rates for domestic orders on our website; however if a shipment is unusually heavy the shipping charge may be increased. If a shipping charge increase occurs the customer will be contacted first and a shipping price will be negotiated. Some items may be shipped from different locations and Ground delivery times may vary.

International Orders:

Above rates do not apply to international orders. Please call (65) 6978 3502 to get a shipping quote when placing an international order. You can also provide us with your own shipping account number and designated shipping carrier by calling (65) 6978 3502.

Late Shipments:

If your shipment is late you must contact us at (65) 6978 3502 within 14 days (including non-business days) of delivery to be eligible for a refund. Please note because other factors may be involved in late shipments, shipping refunds are approved on a case by case basis.

Electronic Delivery:

Electronic Fulfillment - Some products may be available for electronic delivery via email. These products include software activation codes and license keys. We have all of our license orders custom generated by the manufacturer and this process can take up to 1-3 business days and then we can email that information to you. Restrictions apply.