Return Policy

Return Policy Notice

By placing an order with SoftwareDirect, you indicate that you have read and agree to the following return policies and conditions.

All returns must include:

  • Original packaging (box, Styrofoam, plastic bags, etc.)
  • Original UPC code. Do not cut out the UPC code (for rebates) until you have tested the product to your satisfaction. Cutting out the UPC code voids any return regardless of RMA or credit request status.
  • Valid Return Merchandise Authorization (RMA).
  • Original packing slip. Do not mail or dispose of the packing slip (for rebates) until you have tested the product to your satisfaction.
  • The return must be complete and include all accessories (transformers, antennas, remote controls, batteries, software disks, etc.)
  • Manufacturer documentation (manuals, warranty cards, registration information, etc.)
  • Do not write the RMA number on the original manufacturer's packaging or box. Write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.

Basic Return Policy:

  • Unless otherwise stated below, you have 30 days from the date your product left the warehouse (regardless of when you actually took delivery of the product) to get a valid RMA from our website and get your product to a shipper to return back to us. It does not have to be back in our warehouse within 30 days, but it does have to be in the possession of the shipper within those 30 days (along with the valid RMA). RMAs must be valid, unexpired, and issued for the product being returned. Only one RMA is issued per return. When it expires, you may no longer return your product.
  • If you are ineligible for an RMA, contact the manufacturer directly or check any applicable warranty you might have. Some Manufacturers require you to contact them directly for defective replacements. See the Manufacturer Contact List at the bottom of this page.
  • Except as provided for verified defective products (See Special Returns Policy for Defective Products below), you will be responsible for all shipping charges for returns sent to our Returns Warehouse.
  • All products are subject to a 20% restocking fee (except where prohibited by law) if returned opened or in a non-factory sealed box, provided that there is no restocking fee for defective products (see Special Returns Policy for Defective Products below).
  • Returns with missing original box, switched Serial Numbers, and missing peripherals are subject to a restocking fee up to 50%, AND require specific approval beforehand.
  • Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase, or onto your account with us.
  • Please allow up to fourteen days from shipment for your return to arrive at our Returns Warehouse, delivery times vary based on shipper selected. Your return will be processed within 2-5 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item.
  • Many of the items we sell have Special Return Policies. See the appropriate policy below to see if items you purchase are affected.
  • The risk of loss for the product being returned shall be with you at all times during the shipment of such product to the returns center and with respect to any shipments from the returns center back to you, the original distributor or manufacturer, or any buyer through the liquidation process. Title to the product being returned will remain with you at all times and transfer from you to the original distributor, or a third party in the case of a liquidation of the return, only upon receipt of the products by such distributors or buyers.

Defective Products:

  • Defective products can only be returned for the exact same product, or at the sole discretion of SoftwareDirect, the purchase price will be credited to the credit card used for the original purchase. Defective products may only be returned within 30 days of the date your product left the warehouse (regardless of when you actually took delivery of the product).
  • Once your return is processed and is verified to meet the basic criteria above and to be defective, your replacement order will be sent to fulfillment. How quickly your replacement product ships after that depends on product availability.
  • For products that we verify to be defective, we will reimburse you for your original shipping expenses, provided that your defective return must be shipped via ground shipment only. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied.
  • SoftwareDirect in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.

Manufacturer Only Returns (Direct Returns):

  • Certain items on our website are manufacturer only returns.
  • Contact the manufacturer to arrange the return. Provide the manufacturer with the following information: Date of purchase, Serial number, manufacturer part number.

Opened Software, Registered Licensing:

  • Software and License downloads are non-returnable. All sales are final once software has been registered, activated or used. Exceptions must be approved before a return is authorized.